Enterprise Customer Success Manager - EMEA

Builder.ioAI-native, marketing, ecommerce

Remote - EuropeFull-TimeManager

Salary105,000 - 130,000 EUR per year total compensation

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Job Details

5+ years of customer-facing, consulting, or sales management experience in SaaS (AI-native, marketing or ecommerce technology strongly preferred)
Experience working with both middle management and C-level executive personas
Experience with technical products and/or demonstrated aptitude when working with technical teams
Demonstrate an understanding of the needs of growing businesses, including emerging digital trends and e-commerce trends (Ecommerce experience strongly preferred)
Passion for helping customers and being proactive when it comes to what's best for the partnership
Proactive problem solver. High reliability, detail-oriented and outstanding follow-through
Ability to work individually and collaboratively within a team environment
Comfort with ambiguity, and not afraid to fail or make mistakes. Receptive to feedback and quick to iterate (early stage experience strongly preferred)
Tech savvy and eagerness to learn new technology and practices
Experience with digital transformation initiatives or enterprise technology implementations
Background supporting technical teams in enterprise environments (developers, DevOps, platform teams)
Fluency in additional European languages (German, French, Spanish, Italian)
Experience with enterprise tools like Hubspot, Sigma, Coda or similar customer success platforms
Knowledge of headless CMS, digital experience platforms, or modern web development frameworks
Previous experience in EMEA-focused technology companies or consulting firms

Manage a book of business including some of our largest, most strategic customers to date
Nurture existing customer relationships across varying levels of any organization, including the C-suite
Project manage completion of technical implementation steps alongside Customer Engineering
Monitor new and existing customer performance and address any open issues to ensure timely resolution and great customer experience
Work with your manager to identify compelling plans for continued growth across your customer base
Be consistently focused on retaining and exceeding the company's customer retention through value-driven activities
Work closely with the product and engineering team to influence new product features and functionality based on customer feedback
Share best practices, strategize with customers on digital priorities and investments to drive growth
Maintain an expert level understanding of the Builder product, along with larger e-commerce & product industry knowledge
Bring your thinking, strategy and ideas to the team to advance our creative culture and vision for the future

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