- Own the end-to-end technical onboarding and implementation process for strategic enterprise customers.
- Partner with customers throughout the full lifecycle to drive activation, sustained usage, and measurable business impact.
- Act as a trusted advisor on Builder’s platform, helping customers identify high-value use cases and best practices.
- Lead onboarding sessions, technical workshops, and executive briefings for diverse audiences.
- Serve as an escalation point for complex technical issues, partnering with internal teams to deliver resolutions.
- Synthesize customer feedback and implementation patterns to inform product and technical roadmap priorities.
- Create and improve enablement assets, documentation, playbooks, and code samples.