- Manage a book of business including some of our largest, most strategic customers to date
- Nurture existing customer relationships across varying levels of any organization, including the C-suite
- Project manage completion of technical implementation steps alongside Customer Engineering
- Monitor new and existing customer performance and address any open issues to ensure timely resolution and great customer experience
- Work with your manager to identify compelling plans for continued growth across your customer base
- Be consistently focused on retaining and exceeding the company's customer retention through value-driven activities
- Work closely with the product and engineering team to influence new product features and functionality based on customer feedback
- Share best practices, strategize with customers on digital priorities and investments to drive growth
- Maintain an expert level understanding of the Builder product, along with larger e-commerce & product industry knowledge
- Bring your thinking, strategy and ideas to the team to advance our creative culture and vision for the future
SaaSHubSpot