- Manage onboarding execution for new customers after contract execution.
- Own onboarding checklists and ensure all required customer information is collected.
- Coordinate shipment timelines, onboarding readiness, and activation progress.
- Review energy bill details and coordinate pricing entry.
- Follow up on banking setup and support recurring billing workflows.
- Manage and resolve support tickets from EV drivers and property teams.
- Suggest improvements to systems, templates, and workflows to enhance onboarding efficiency.
Account ManagementCustomer SuccessHubSpot+2 more