Guest Experience Representative
New
A
Anavah TalentFood delivery
Manila, Metro Manila, Philippines. Central Visayas, Philippines. Western Visayas, Philippines. Cagayan Valley, Philippines. Calabarzon, Philippines. Digos, Davao Region, Philippines, Fully available to work U.S. Pacific hours, including weekends and long shifts. Must be amenable to working U.S. business hours, including weekends and holidays as required.Full-TimeMiddle
Salary$6/hr + brand new company laptop will be provided upon client onboarding
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Job Details
- Languages
- Excellent written and spoken English (C1–C2 level required)
- Experience
- 3+ years of experience in customer-facing roles
- Required Skills
- Customer service
Requirements
- Have excellent written and spoken English with a natural, conversational tone (C1–C2 level required).
- Have 3+ years of experience in customer-facing roles such as hospitality, guest services, or client experience.
- Have strong experience in high-touch service environments, such as hotels, airlines, restaurants, food delivery, concierge, or luxury retail.
- Be able to think on your feet and respond effectively in real-time situations.
- Remain calm, confident, and solution-oriented under pressure.
- Demonstrate ownership and accountability in handling tasks and responsibilities.
- Be fully available to work U.S. Pacific hours, including weekends and long shifts.
- A bachelor’s degree is preferred.
- Experience in hospitality front-office roles is preferred.
- Experience supporting U.S.-based customers or brands is preferred.
- Experience in fast-paced environments requiring real-time communication is preferred.
Responsibilities
- Deliver personalized support across email, SMS, and phone.
- Engage with guests in a natural, human, and unscripted manner.
- Ensure interactions reflect a premium, concierge-level experience.
- Handle guest concerns with empathy, clarity, and sound judgment.
- Turn negative experiences into positive outcomes through thoughtful responses.
- Take ownership of guest issues from start to resolution and provide timely, accurate responses.
- Collaborate with kitchen operations and internal teams to resolve issues efficiently.
- Help ensure smooth execution across delivery, fulfillment, and guest communication.
- Identify opportunities to improve guest experience and internal processes.
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