Customer Experience Representative
New
M
MicroSourcingE-commerce support
Source API remote eligibility restrictions: PhilippinesFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Strong verbal and written communication skills in English.
- Required Skills
- SalesforceCustomer serviceZendesk
Requirements
- Demonstrate strong verbal and written communication skills in English.
- Type at least 50–55+ WPM with high accuracy.
- Maintain a dedicated private work environment with internet of at least 25 Mbps and a backup connection.
- Meet the stated physical and mental fitness, work ethic, and attendance expectations.
- Be flexible switching between voice, chat, and email channels on shifting schedules.
- Prior e-commerce support, retail sales, or BPO contact center experience is preferred; fresh graduates are accepted.
- Experience with CRM software such as Zendesk or Salesforce and live chat tools is preferred.
- Experience handling order tracking systems and return authorizations is preferred.
- Experience in upselling or consultative sales is preferred.
Responsibilities
- Answer inbound customer inquiries via phone, email, and live web chat.
- Verify customer orders and confirm shipping details.
- Process product returns, exchanges, and account refunds.
- Recommend products and drive sales during customer interactions.
- Log call notes and update customer records in CRM systems.
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