Customer Support Representative (Dispatch Commercial & Industrial)
New
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Remote Employee BPOBPO customer support
Source API remote eligibility restrictions: Philippines, Philippine TimeFull-Time
Salary not disclosed
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Job Details
- Required Skills
- SalesforceMicrosoft ExcelPowerPointGoogle Workspace
Requirements
- Demonstrate proficiency with Windows programs, including Microsoft Word, Excel, PowerPoint, and Outlook, or Google equivalents.
- Have experience with Salesforce; this is highly preferred.
- Demonstrate strong oral and written communication skills.
- Have strong organizational and interpersonal skills.
- Be flexible with scheduling.
- Manage time effectively and meet deadlines.
- Use analytical and problem-solving skills.
- Be able to function in a fast-paced and agile environment.
- Be dependable in completing assignments and attending work.
- Set an example for best practices.
Responsibilities
- Relay work orders and other messages to and from work crews, field inspectors, supervisors, or emergency personnel.
- Speak with supervisors or customers to resolve problems and requests for services or equipment.
- Prepare daily schedules and work orders for crews, and receive work orders from work crews.
- Work with external clients to maintain continuity of support and meet service level standards.
- Resolve customer escalations.
- Serve as a subject matter expert on call center processes, procedures, and systems.
- Coordinate communications within assigned company territories.
- Provide proactive solutions to support smooth call center operations.
- Facilitate and participate in team meetings and promote continued improvement and best practices.
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