Customer Support & Sales (Ecommerce)

New

OSAE-commerce wholesale

Dominican Republic. Colombia. Philippines. Panama. El Salvador. South AfricaFull-Time

Salary not disclosed

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Job Details

Have previous experience working with Amazon Customer Service.
Have previous experience making cold calls and handling outbound customer or sales calls.
Have hands-on experience providing customer support through Amazon Seller Central.
Have C1 English and Spanish proficiency (bilingual).
Be familiar with e-commerce marketplaces such as Amazon and eBay.
Have strong computer skills and proficiency in email, Microsoft Excel, and other online platforms.
Have excellent organizational skills and attention to detail.
Be able to work quickly and efficiently in a fast-paced environment.
Have strong time management skills and the ability to prioritize tasks.
Be able to multitask and manage multiple customer requests without compromising accuracy.

Respond to customer inquiries about orders, product availability, and general concerns through email and online platforms.
Provide customers with shipping updates, tracking information, and delivery status.
Process and follow up on customer orders to ensure accurate and timely handling.
Generate and send accurate billing invoices.
Use Amazon Seller Central, eBay, and other seller portals to manage order inquiries and customer service requests.
Handle Amazon customer service cases involving order issues, returns, refunds, and other customer concerns.
Make outbound cold calls to prospective customers and follow up with existing or potential clients.
Maintain accurate records of customer communications, orders, calls, and invoices.
Use Excel and other digital tools to organize information and track daily activities.

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