Administrative & Scheduling Support Specialist (NDIS)
New
O
Outsourced StaffNDIS disability services
Department: Remote Roles - Philippines; Workplace type: Remote; Structured job location: ManilaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent written English
- Experience
- Minimum 2–3 years experience in a similar admin or coordination role
- Required Skills
- SharePointMicrosoft Excel
Requirements
- Have strong administrative and scheduling experience.
- Have experience using CRM or care management systems, such as Visual Care.
- Have experience with e-signature and document platforms, such as DocuSign.
- Have a minimum of 2–3 years of experience in a similar admin or coordination role.
- Have excellent written English and communication skills.
- Demonstrate strong attention to detail and accuracy.
- Have advanced organisational and time management skills and the ability to manage multiple tasks and prioritise effectively.
- Experience in the Australian NDIS or disability services sector is highly advantageous.
- A healthcare, mental health, or community services background is highly desirable.
- Be proactive, able to work independently, and adaptable to new systems.
Responsibilities
- Create and update client and staff profiles in Visual Care, upload forms and other documents, and manage DocuSign signatures.
- Draft NDIS Service Agreements, follow up on client approvals, and process new support worker onboarding paperwork.
- Create and update staff rosters, assign carers to client shifts, confirm shifts, and communicate roster changes.
- Manage cancellations, flag unallocated shifts, conduct daily roster checks, and track staff hours worked.
- Track funding approvals and client budgets, verify kilometre claims, and review extended shift entries.
- Follow up on outstanding claims and documentation, and assist with end-of-month financial and claims processes.
- Summarise and prioritise incoming emails and liaise with support workers, clients, and stakeholders by phone and email.
- Maintain daily communication with the founders and follow up on approvals, documents, and service updates.
- Build and maintain a version-controlled filing system, customise policy and compliance documents, and assist with audit preparation and compliance tracking.
- Use Microsoft 365 applications and document management systems to manage records and compliance documentation.
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