Customer Service Representative, Property Management Specialist
New
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Unifin IncProperty management
Location: NCR, PH, Must have availability to work a flexible schedule between 8 am- 6 pm CST Monday- Sunday, with two rest days per week to be determined by client.Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Excellent Proficiency in English (speaking, reading, and writing) required.
- Experience
- At least 2-year BPO experience
- Required Skills
- Customer serviceNegotiationData entry
Requirements
- Have at least 2 years of BPO experience.
- Demonstrate excellent English speaking, reading, and writing proficiency.
- Bring a professional and pleasant phone demeanor, including during difficult conversations.
- Have customer service orientation and negotiation skills.
- Have data-entry skills.
- Have experience handling inbound and outbound interactions, email, and chat.
- Demonstrate accuracy and attention to detail.
- Manage stress in a fast-paced environment while working across multiple sites.
- Maintain professional conduct when communicating with residents through different channels.
- Be organized, follow established processes and guidelines, and meet strict deadlines.
- Be available to work flexibly between 8 a.m. and 6 p.m. CST Monday through Sunday, with two rest days per week determined by the client.
Responsibilities
- Send move-in documentation, including leases, move-in statements, and welcome emails, as applications are approved.
- Call future residents to explain the move-in process and required documentation.
- Identify missing move-in documents and coordinate with residents to collect them; upload documents and enter notes in Onsite.
- Enter and verify data in Onesite for accurate reporting.
- Process notices to vacate and schedule pre-move-out inspections.
- Process late letters, renewal leases, renewal letters, and renewal reminders.
- Answer and document calls to the resident relations line.
- Review application documents using technology resources such as Ocrolus; identify missing or fraudulent documents and coordinate follow-up.
- Calculate applicant income, confirm application completeness, and communicate approval, conditional approval, or denial reasons.
- Troubleshoot data-entry problems, fraudulent documents, and site-team escalations.
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