Customer Service Representative
New
V
VirtualStaff365Customer service
Philippines, Australian Eastern Standard Time business hoursFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Advanced verbal and written English communication skills
- Experience
- Minimum of 2 years of proven experience in a customer service, call center, or remote support role.
- Required Skills
- SalesforceCustomer serviceZendeskTroubleshooting
Requirements
- Have a minimum of 2 years of proven experience in a customer service, call center, or remote support role.
- Have hands-on experience supporting customers across voice, live chat, and email/ticketing channels.
- Demonstrate a track record of meeting or exceeding CSAT, QA score, and ticket-volume metrics.
- Have intermediate proficiency with CRM and ticketing systems such as Zendesk, Salesforce, Freshdesk, or HubSpot.
- Have experience with cloud telephony/VoIP software such as RingCentral, Aircall, or Talkdesk.
- Be familiar with Slack, Microsoft Teams, Zoom, and Google Workspace.
- Have advanced verbal and written English communication skills.
- Demonstrate critical thinking and troubleshooting capabilities, including issue resolution and customer de-escalation.
- Be able to multitask and stay organized while managing multiple tools, databases, and chat windows in an unsupervised work-from-home environment.
Responsibilities
- Handle inbound and outbound voice support, live chat, and email/ticketing inquiries.
- Use CRM, ticketing, and cloud telephony/VoIP systems to manage customer support.
- Resolve customer issues and troubleshoot problems.
- De-escalate frustrated customers and work toward first-contact resolution.
- Manage multiple tools, databases, and chat windows simultaneously.
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