Customer Service Representative
New
M
Manila RecruitmentRepair and maintenance
Location: Philippines; Remote/Work from home, Monday - Friday, 8:00 AM to 5:00 PM PST (11:00 PM to 8:00 AM Philippine time)Full-TimeJunior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- At least 2 to 5 years of relevant customer service experience
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- Have at least 2 to 5 years of relevant customer service experience; candidates from any industry are welcome.
- Demonstrate independent problem-solving and take ownership of assigned tasks.
- Be reliably available at the computer or desk during shift hours to answer customer calls promptly.
- Communicate effectively across phone, email, and text.
- Be comfortable handling inbound and outbound calls, including proactively delivering difficult updates such as delays.
- Learn new tools quickly; training is provided on CRM and dispatch software, such as a ZenDesk-type platform and ClickUp.
- Prior home services experience is a plus.
- Tech support or voice account experience is acceptable.
Responsibilities
- Manage end-to-end customer support and light dispatching.
- Handle inbound calls about appliance repair bookings, service updates, and complaints.
- Make outbound calls to confirm appointments, provide parts and technician arrival updates, and proactively communicate delays.
- Use CRM and dispatching tools to schedule technician appointments based on availability, location, and appliance type.
- Resolve complaints, technician delays, missed appointments, and last-minute cancellations independently.
- Respond to customer inquiries by phone, email, and text message.
- Update customer records, prepare reports, and process pricing and payments.
- Follow the operations manual and escalate only when necessary.
View Full Description & ApplyYou'll be redirected to the employer's site
