Customer Success Specialist
New
H
Hire OverseasHealthcare AI
Philippines. Mexico. Argentina. Sri Lanka. South Africa. Nigeria, 9 AM to 5 PM Eastern Time Monday through FridayFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Project ManagementDocumentationQuality AssuranceCustomer SuccessSlack
Requirements
- Background as a senior executive assistant, operations coordinator, project manager, or similar high-ownership role
- Exceptional organizational skills and attention to detail under high volume
- Strong written and verbal English communication at a professional level
- Comfortable making decisions independently in ambiguous, fast-moving situations
- Proficient at navigating multiple communication platforms simultaneously including Slack, Teams, and SMS
- Reliable, responsive, and available to work 9 AM to 5 PM Eastern Time Monday through Friday
Responsibilities
- Review high volumes of AI-generated call transcripts and text messages for accuracy and quality
- Identify inconsistencies, errors, and edge cases that require human intervention
- Flag missing or delayed system outputs before they become escalations
- Determine the right next step when the AI encounters ambiguous or invalid situations
- Recognize when a conversation or workflow is no longer valid and act on it immediately
- Communicate issues clearly and concisely to internal teams and customers via Slack, Teams, and other platforms
- Maintain professional, calm, and precise communication under time pressure
- Surface recurring patterns and insights to the product and operations team
- Document edge cases and contribute to improving how new scenarios are handled
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