Customer Success Manager
New
A
Anavah TalentEV infrastructure
Metro Manila, Philippines. Cebu City, Cebu, Philippines. Davao, Davao (Region XI), Philippines. Ilocos Sur, Ilocos (Region I), Philippines. Cagayan De Oro, Northern Mindanao (Region X), Philippines. Laguna, Calabarzon, Philippines, U.S. Central Time (CST)ContractMiddle
Salary6 USD per hour
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Job Details
- Languages
- English (C2)
- Experience
- 4+ years
- Required Skills
- Operations ManagementAccount ManagementCustomer supportCustomer SuccessHubSpotGoogle SheetsSlack
Requirements
- 4+ years of experience in CX, Account Management, Customer Success, Operations, or Post-Sales Implementation.
- Experience managing customers after a complex sale with onboarding-heavy workflows.
- Strong proficiency in building workflows, templates, and operational tracking systems.
- Excellent written and verbal English communication skills (C2 required).
- Highly organized with exceptional attention to detail.
- Familiarity with tools such as HubSpot, Google Sheets, Bill.com, and Slack.
- Bachelor Degree or higher.
- Ability to work independently in fast-paced startup environments.
Responsibilities
- Manage onboarding execution for new customers after contract execution.
- Own onboarding checklists and ensure all required customer information is collected.
- Coordinate shipment timelines and activation progress across properties.
- Collect and review utility bills for pricing setup in the company dashboard.
- Manage banking setup and recurring billing workflows.
- Manage customer support tickets regarding charger issues and platform inquiries.
- Identify expansion opportunities and suggest improvements to operational workflows.
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