Customer Success Manager
New
T
TwoconnectHealthcare Chiropractic
Metro Manila, Philippines, Mon - Fri: 7:00 AM – 4:00 PM PHTFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingRelationship managementCRMCustomer Success
Requirements
- Warm, confident communicator with strong interpersonal skills.
- Highly organised with excellent follow-through.
- Ability to manage sensitive conversations with empathy and professionalism.
- Strong problem-solving and service-recovery skills.
- Comfortable with digital tools (practice software, CRM, email, SMS platforms).
- Understanding of chiropractic care principles (training provided).
Responsibilities
- Serve as the primary point of contact for patient enquiries, concerns, and follow-up needs.
- Build strong relationships with patients to support trust, compliance, and long-term care.
- Conduct post-appointment check-ins, progress calls, and satisfaction follow-ups.
- Manage service recovery for dissatisfied patients and escalate clinical concerns appropriately.
- Guide patients through their recommended care plans.
- Monitor patient adherence and reach out to those who miss appointments.
- Ensure consistent messaging across reception, practitioners, and digital channels.
- Implement patient retention strategies and reactivation campaigns.
- Monitor patient feedback and identify trends affecting satisfaction or retention.
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