Migraine Care Navigator
P
PearlHealthcare
Central Luzon, Philippines. Bogotá, Bogota, Colombia. Buenos Aires, Buenos Aires, Argentina. Mexico City, Mexico. Davao Region, Philippines. Honduras, Santo Domingo, Dominican Republic, PSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- CRMGoogle WorkspaceEHR
Requirements
- 2+ years of experience in healthcare operations, patient coordination, clinical support, or care navigation roles.
- Strong understanding of patient intake, appointment scheduling, and healthcare administrative workflows.
- Experience supporting insurance verification, prior authorizations, or billing coordination processes.
- Excellent verbal and written English communication skills.
- Strong organizational skills with high attention to detail and accuracy.
- Ability to manage multiple patient cases and priorities simultaneously.
- Comfortable working independently in a fully remote, fast-paced environment.
- Strong empathy and patient-centered communication approach.
- Reliable internet connection and ability to work PST hours consistently.
- Proficiency in EHR systems, Google Workspace, Slack, Zoom, and CRM tools.
Responsibilities
- Conduct initial patient intake assessments and gather relevant health and symptom information.
- Guide new patients through onboarding and explain treatment pathways clearly and compassionately.
- Manage and schedule patient appointments to minimize delays and improve continuity of care.
- Follow up with patients after appointments to monitor progress and care adherence.
- Support billing and insurance workflows, including prior authorizations and claims follow-ups.
- Collaborate with medical, billing, and administrative teams to maintain accurate patient records.
- Resolve scheduling, documentation, and coordination issues in a timely manner.
- Assist in maintaining efficient communication between departments and care teams.
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