Strategic Client Success Manager
New
D
DailyPayWorktech HCM SaaS
US-RemoteFull-TimeManager
Salary112,000 - 175,000 USD per year
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Job Details
- Experience
- 7-10+ years
- Required Skills
- Business DevelopmentSalesforceAccount ManagementCRMCustomer SuccessSaaSHubSpot
Requirements
- BA/BS degree in Business Administration or a relevant field.
- 7-10+ years of proven work experience in Customer Success at a fast-moving HCM or SaaS company.
- Experience managing Fortune 500 or national accounts.
- Background in business development or sales.
- Experience working in cross-functional collaborative environments.
- Proficiency with CRM software like Salesforce or HubSpot, Catalyst, and MS Office.
- Demonstrable ability to communicate, present, and influence C-level stakeholders.
- Understanding of sales performance metrics or KPIs.
- Ability to work comfortably with ambiguity and a rapidly evolving domain.
Responsibilities
- Manage account lifecycle from kickoff through launch and beyond.
- Serve as the lead point of contact for customer account management matters.
- Drive value-based dialogues to define and communicate success and value metrics.
- Develop deep relationships with operational and leadership stakeholders including C-level.
- Identify new business opportunities and areas for improvement.
- Collaborate with Growth and Marketing teams to maximize adoption.
- Suggest innovative solutions to meet client needs.
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