Client Success Manager
New
R
Rithum LinkedIn BoardE-commerce SaaS
This range represents the base pay for the role across all U.S. locationsFull-TimeMiddle
Salary60,000 - 93,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Microsoft Power BISalesforceAccount ManagementCRMSaaSLooker
Requirements
- 2+ years of client success or account management experience in a SaaS environment.
- Prior experience working in SaaS or technology.
- Comfort using AI tools such as chat based assistants, summarization tools, and reporting copilots.
- Experience using a major CRM tool (Salesforce or Gainsight preferred).
- Ability to interpret reports and compare analytics (Looker or PowerBI preferred).
- Exceptional interpersonal and communication skills.
- Ability to organize work, prioritize tasks, and manage multiple & changing priorities.
- Strong curiosity and initiative with the ability to operate autonomously.
- Bachelor's degree preferred.
- Retail industry or supply chain experience preferred.
Responsibilities
- Manage key relationships with current Retailer Clients and understand their goals.
- Create and maintain joint success plans for your clients.
- Understand your client’s utilization of the platform and drive product listing success.
- Monitor feature adoption and usage for your book of business.
- Drive Gross Merchandise Value (GMV) by providing recommendations.
- Partner cross-functionally with Sales, Product, Managed Services, Support and Implementation.
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