Customer Success Agent
New
B
Breezy HRRecruiting Software
United States, 9am to 6pm ESTFull-TimeMiddle
Salary45,000 USD per year
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Job Details
- Required Skills
- Problem SolvingTechnical supportCustomer SuccessSaaS
Requirements
- Prior experience in a customer-facing role.
- Enthusiasm for technology and the SaaS space.
- Familiarity with recruiting and human resources domains.
- Excellent communication skills with an easygoing but professional tone.
- Strong problem-solving and proactive work ethic.
- Ability to work effectively in a team environment.
- Experience with tools like Trello and Intercom is a plus.
Responsibilities
- Learn and navigate the Breezy HR platform thoroughly.
- Assist customers in achieving their goals within the platform.
- Provide patient and professional support to resolve user issues.
- Escalate complex issues to the appropriate team members.
- Identify and route potential demo or technical support opportunities.
- Monitor and maintain support metrics such as response time and customer satisfaction.
- Analyze common issues and help develop customer training programs.
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