Customer Success Agent
New
P
PhotoroomE-commerce visual solutions
USA: EST, CST, MST or PST time zones; EMEA: Time zone from UTC+0 to UTC+4; Asia: Time zone from UTC+6 to UTC+8, Monday - Friday 15h00-21h00 CET (9AM - 3 PM EST) or equivalent in your time zone depending on locationPart-TimeMiddle
Salary9 - 20 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 1-3 years of Customer Support experience
- Required Skills
- Content creationAnalytical SkillsProblem SolvingCustomer support
Requirements
- 1-3 years of Customer Support experience
- Demonstrated success in user-focused environments
- Collaborative problem-solver
- Autonomous worker
- Analytical thinker
- Highly organised with proven ability to juggle multiple priorities
- Strong communicator skilled in well-structured conversations
- Fluent in English with excellent written and verbal communication skills
Responsibilities
- Respond to user queries via Intercom in a timely and accurate way
- Identify user needs and help users with specific features
- Analyse and report product malfunctions
- Update internal databases with information about technical issues
- Create and share guidance videos with users
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure technical issues are resolved
- Answer App Store and Trustpilot reviews
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