Danish Speaking Customer Service Agent
New
M
Mercier Consultancy GroupTravel and Hospitality
Athens, Attica, Greece. Greece. Denmark. Sofia, Sofia City Province, Bulgaria. Riga, Riga, Latvia. Lisbon, Lisbon, PortugalFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Danish
- Required Skills
- Problem SolvingCustomer service
Requirements
- Fluency in Danish (both written and spoken).
- Proficiency in English is beneficial.
- Experience in customer service, particularly in the travel or hospitality industry, is a plus.
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional when handling challenging customer situations.
- Proficiency in CRM systems and standard office software.
- Self-motivated and able to work independently in a dynamic environment.
- Strong problem-solving skills and a customer-centric attitude.
Responsibilities
- Provide support to Danish-speaking customers via phone, email, and chat regarding their bookings and related inquiries.
- Assist customers with reservation changes, cancellations, and payment questions.
- Handle customer complaints professionally and strive to resolve issues promptly.
- Accurately document all customer interactions in the CRM system.
- Collaborate with internal teams to offer enhanced solutions.
- Stay up-to-date with the latest Booking.com products, policies, and industry trends.
View Full Description & ApplyYou'll be redirected to the employer's site
