Slovak Speaking Customer Service Agent
New
M
Mercier Consultancy GroupTravel and Hospitality
Athens, Attica, Greece. Greece. Slovakia. Bratislava, Bratislava Region, Slovakia. Zborov, Prešov Region, Slovakia. Sofia, Sofia City Province, BulgariaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Slovak
- Required Skills
- Problem SolvingCustomer support
Requirements
- Fluency in Slovak (both written and spoken)
- Proficiency in English is a plus
- Previous experience in customer service or travel & hospitality industry preferred
- Excellent communication and interpersonal skills
- Customer-focused mindset
- Strong problem-solving capabilities
- Ability to handle challenging situations calmly
- Proficient with CRM systems
- Proficient with standard office applications
- Self-motivated and able to work independently
Responsibilities
- Provide high-quality customer support to Slovak-speaking clients via phone, email, and chat.
- Assist customers with booking inquiries, modifications, cancellations, and other related requests.
- Resolve customer issues effectively, ensuring a positive and seamless travel experience.
- Maintain accurate records of customer interactions in the CRM for quality assurance.
- Stay updated on Booking.com services, promotions, and policies to provide accurate information.
- Collaborate with team members to enhance overall service delivery and customer satisfaction.
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