Czech Speaking Customer Service Agent
New
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Mercier Consultancy GroupTravel and Hospitality
Athens, Attica, Greece. Greece. Czechia. Prague, Prague, Czechia. Slovakia. Bratislava, Bratislava Region, SlovakiaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Czech, English
- Required Skills
- Communication SkillsProblem SolvingCustomer service
Requirements
- Fluency in Czech (both written and spoken).
- Proficiency in English is advantageous.
- Previous experience in customer service, preferably within travel, hospitality, or related industries.
- Excellent communication skills and a customer-oriented approach.
- Ability to manage challenging situations with patience and professionalism.
- Proficiency with CRM systems and standard office applications.
- Self-motivated with the capacity to work independently in a remote or office-based setting.
- Open to relocating to Greece.
Responsibilities
- Respond to inquiries from Czech-speaking customers regarding bookings, accommodations, and travel-related questions through phone, email, and chat channels.
- Provide clear and accurate information to resolve customer issues efficiently and effectively.
- Handle complaints professionally and work towards a satisfactory resolution for all parties.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Collaborate with various departments to ensure seamless service delivery and customer satisfaction.
- Stay updated with Booking.com policies, services, and promotions to provide up-to-date assistance.
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