Pro Success Specialist
New
Remote, PhilippinesFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- At least 1–2 years of B2B selling and or success experience, with a minimum of 6 months of outbound calling or collections exposure
- Required Skills
- Artificial IntelligenceSalesforceCustomer supportGoogle Workspace
Requirements
- At least 1–2 years of B2B selling and or success experience
- Minimum of 6 months of outbound calling or collections exposure, preferably in the BPO or Shared Services industry
- Customer retention, churn, onboarding and reactivation experience
- Proven track record meeting or exceeding quotas
- Proficiency in English
- Collaborative, consultative and problem solving mindset
- Willingness to share techniques and successes with the team
- Experience in pipeline management
- Experience in customer support and product education
- Marketing or advertising sales experience (Nice-to-Have)
- Salesforce experience (Nice-to-Have)
- AI experience (Nice-to-Have)
- Google Suite experience (Nice-to-Have)
- B2B sales experience preferably in the home service space (Nice-to-Have)
- Tech-savvy (Nice-to-Have)
Responsibilities
- Partner with our pros on our platform by listening to their needs and providing the best solutions.
- Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance and repairs and other service industries.
- Participate in at least 50 outbound calls per day with our pros to determine the best solution to help them get hired.
- Successfully build rapport with the pros and be able to anticipate their needs and long term business goals.
- Conduct comprehensive profile reviews, guiding pros through key areas like response time, reviews, profile pictures, and quick replies to help them shine.
- Identify opportunities to cross-sell additional products or services to existing pros.
- Actively listen to pro concerns taking on a consultative approach, have the ability to probe, and be able to provide recommendations when necessary.
- Troubleshoot and resolve pro inquiries with effective problem-solving and de-escalating skills while building a relationship with the pro.
- Proactively follow up with pros via call, SMS and/or email.
- Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, pro satisfaction, and net promoter scores.
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