Customer Success Specialist
B
BitwardenSecurity
Remote, EMEA
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- DockerAndroidHTMLLinuxTroubleshootingTechnical supportCustomer supportGitHubiOS
Requirements
- Excellent spoken and written English.
- Excellent problem-solving skills.
- A strong sense of empathy and the ability to advocate for others.
- Experience from a previous technical position (e.g. Systems Administrator, Quality Assurance Technician, Support Technician, Help Desk Technician, etc).
- The ability and desire to work remotely.
- Familiarity with Bitwarden
- Familiarity with Windows, macOS, and Linux
- Familiarity with iOS & Android
- Familiarity with Command-line interface (CLI)
- Familiarity with Docker
- Familiarity with GitHub
- Familiarity with Freshdesk
- Familiarity with HTML
- Familiarity with HTTP
- Familiarity with DNS
- Familiarity with TLS/SSL
- Familiarity with PKI
Responsibilities
- Function as a Subject-Matter Expert (SME) for Bitwarden and our suite of services.
- Expand skills in all Bitwarden applications and services in order to guide, train, and clearly describe the features and functionality to users and/or customers.
- Work with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future.
- Provide superb customer support.
- Assist with billing and account management.
- Collaborate with Sales, Marketing, Development, and Product associates.
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