Customer Success - Scaled Accounts
New
Remote - Poland
***This role is open to candidates currently residing in Poland***Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Excellent language skills in English and German (C1)
- Experience
- 0–2 years of experience in Customer Success, Support, Sales, or a related field or relevant academic/project experience
- Required Skills
- SalesforceCRMCustomer supportCustomer Success
Requirements
- 0–2 years of experience in Customer Success, Support, Sales, or a related field or relevant academic/project experience
- Excellent language skills in English and German (C1)
- Comfortable managing multiple customer relationships in a long‑tail or high‑volume environment
- Experience in using tools like Salesforce and ChurnZero
- Demonstrated ability to work in structured, process-driven environments
- Excellent communication and presentation skill
- Highly organized and self-managed in a remote environment
- Analytical mindset with comfort interpreting dashboards and usage metrics (preferred but not required)
Responsibilities
- Manage a high-volume portfolio of long-tail customers across DACH and Europe
- Deliver success primarily through one-to-many and digital channels (webinars, in-app messaging, campaigns, knowledge base, community)
- Prioritize outreach using health scores, usage data, and risk indicators
- Support renewal processes for long-tail accounts
- Identify churn risks early and execute mitigation plans
- Collaborate with Sales and Account Management on commercial actions when needed
- Design and deliver scalable training formats (group sessions, tutorials, playbooks)
- Maintain and improve self-service resources
- Enable customers to independently operate the platform
- Analyze product usage, engagement signals, and support trends
- Maintain accurate CRM and Customer Success Platform data
- Contribute insights to improve health scoring models and segmentation
- Review customer contracts, order forms, and amendments to ensure all products, data domains, recipients, and entitlements are correctly reflected in internal systems
- Validate that customer licenses, usage rights, and service entitlements are accurately provisioned and aligned with contractual agreements
- Maintain high data quality standards in Salesforce
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