- Respond to client questions about product functionality through email, live chat, and scheduled live video sessions.
- Troubleshoot technical issues and guide clients through platform features and functionality.
- Learn the platform in depth to provide clear guidance to clients.
- Collaborate with engineering and product teams to escalate issues and share client feedback.
- Use AI tools and internal knowledge bases to draft responses, summarize tickets, and identify key client issues.
- Identify trends in client feedback and recommend changes to improve the user experience.
Technical supportSaaSZendesk