Client Success Specialist - APAC

LighthouseHospitality

Residency in the APAC regionFull-Time

Salary not disclosed

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Job Details

Languages: Fluency in English, both spoken and written. Proficiency in an Asian language, with a preference for Mandarin (Cantonese) or Japanese.
Required Skills: Artificial IntelligenceProblem SolvingNegotiationAccount ManagementCustomer SuccessSaaS

Demonstrable experience in the hospitality industry.
Previous experience in a Customer Success, Account Management, or similar role in a SaaS environment.
Ability to manage a client portfolio.
Excellent communication, negotiation, and emotional intelligence skills.
Resilience and a proactive mindset for problem-solving and overcoming obstacles.
Residency in the APAC region to understand cultural market dynamics.
Fluency in English, both spoken and written.
A strong collaborative spirit and a desire to grow within a team.
Proficiency in an Asian language, with a preference for Mandarin (Cantonese) or Japanese.
Curiosity and interest in artificial intelligence and how it can improve efficiency and customer service.
Previous experience working in a startup or fast-growing environment.

Manage a portfolio of clients in the APAC region, building strong, lasting relationships.
Lead the implementation process for new clients, ensuring a smooth transition and rapid adoption of our products.
Identify and execute upsell opportunities to drive revenue growth within your portfolio.
Focus on client retention, monitoring account health and proactively mitigating churn risks.
Act as the voice of the customer internally, collaborating with product and sales teams to enhance our offering.
Provide exceptional service, managing client requests and becoming an expert in our products.
Contribute to team efficiency by actively seeking ways to automate processes and apply new technologies like AI.

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