Customer Success Manager
P
PavagoSaaS / B2B
Workable locations: Mexico. Colombia. Honduras. Brazil, U.S. Business HoursFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience
- Required Skills
- SalesforceProblem SolvingPresentation skillsAccount ManagementRelationship managementCustomer SuccessHubSpot
Requirements
- 2+ years of experience in Customer Success, Account Management, Client Success, SaaS support or relationship management
- Strong communication and presentation skills
- Experience using Salesforce
- Experience using HubSpot
- Experience using Gainsight
- Experience using ChurnZero
- Experience using Totango
- Ability to manage multiple client accounts simultaneously
- Strong problem-solving and relationship-building skills
Responsibilities
- Lead onboarding sessions and product training
- Help clients successfully implement and adopt the platform
- Manage a portfolio of active client accounts
- Serve as the primary point of contact for stakeholders
- Conduct regular check-ins and strategic business reviews (QBRs)
- Monitor account health using Gainsight, ChurnZero, Totango, and CRM dashboards
- Identify at-risk accounts and proactively re-engage them
- Ensure strong renewals and long-term retention
- Identify upsell and cross-sell opportunities
- Partner with sales teams to expand accounts
- Support renewal conversations and contract reviews
- Work closely with support, product, and sales teams
- Escalate issues and ensure timely resolution
- Share customer feedback to improve products and customer experience
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