Care Activation Associate
New
T
Tomorrow HealthHealthtech
Remote (U.S.), EST hoursContractMiddle
Salary27 - 30 USD per hour
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Job Details
- Experience
- 2–5+ years
- Required Skills
- HubSpot
Requirements
- 2–5+ years of experience in operations, customer support, onboarding, or coordination roles
- Strong communication skills across diverse audiences
- Highly organized with strong attention to detail
- Ability to manage multiple workflows simultaneously and prioritize effectively
- High ownership mindset with a bias toward action and follow-through
- Comfortable working in fast-paced, evolving environments
- Experience in healthtech or startup environments
- Background in onboarding operations, case management, or process-driven roles
- Experience with CRM systems (e.g., HubSpot, Zoho) and workflow tools
- Familiarity with documentation-heavy or compliance-driven processes
Responsibilities
- Own end-to-end activation workflows
- Manage cases from intake through onboarding and readiness
- Ensure all required steps (documentation, verification, approvals, scheduling) are completed efficiently
- Track progress across multiple cases simultaneously
- Proactively identify bottlenecks and take action to resolve them
- Follow up persistently with stakeholders to keep cases moving forward
- Communicate with partners via phone, email, and text to guide them through onboarding
- Coordinate with external stakeholders and internal teams to secure necessary approvals and information
- Ensure accurate and complete documentation across all workflows
- Utilize internal tools (CRM systems, communication platforms, and tracking tools) to manage work effectively
- Identify patterns in delays, errors, or inefficiencies
- Recommend and implement workflow improvements
- Contribute to building scalable processes as the organization grows
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