Donor Support Associate [Temporary Role]
New
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ActBlueNonprofit, Political Tech
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Vermont, Virginia, Washington, WisconsinTemporaryMiddle
Salary31.25 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- SalesforceHubSpotZendesk
Requirements
- Experiences in customer service.
- Strong preference for experience working with HubSpot (or similar email ticket programs such as Salesforce/Zendesk).
- Attention to detail.
- Troubleshooting skills.
- Organization and efficiency over the phone and via email.
- Excellent communication skills.
- Comfort with going solo.
- A goal-oriented outlook.
- Passion for our mission.
Responsibilities
- Provide day-to-day, high-quality support donors on a variety of inquiries, including but not limited to refunds, canceling recurring donations, standard login inquiries, and managing various other donor-related requests.
- Efficiently triage all incoming support requests to the correct team based on email content.
- Provide proactive support and outreach to our users as needed.
- Review voicemails and return phone calls as needed.
- Flag potential bugs or issues with ActBlue’s platform that are reported to us by our users as needed.
- Review donation transactions as part of our fraud prevention workflow.
- Meet established quality and productivity standards for the role.
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