Customer Support Representative
New
United StatesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1–2 years
- Required Skills
- SalesforceZendesk
Requirements
- 1–2 years of experience in customer support, retail, sales, or other client-facing roles, ideally in a remote or startup setting
- Strong verbal and written communication skills with the ability to simplify complex topics for diverse audiences
- Experience using CRM or ticketing systems such as Salesforce, Zendesk, or similar tools
- High level of empathy and a genuine desire to help customers, especially small business owners
- Ability to multitask across tools, manage competing priorities, and stay organized in a high-volume environment
- Reliability and consistency in working scheduled hours (8:30 AM – 5:00 PM CST, Monday to Friday)
Responsibilities
- Provide multi-channel customer support (phone, chat, email), guiding users through health insurance quotes, onboarding, and account-related questions
- Resolve billing, administrative, and policy-related issues with accuracy, urgency, and a customer-first mindset
- Document all interactions in CRM and ticketing systems, ensuring complete and reliable case tracking
- Act as a trusted guide for small business owners, helping simplify complex insurance concepts and decisions
- Identify recurring customer pain points and share insights to improve internal processes and product experience
- Collaborate with internal teams to escalate issues, advocate for customers, and contribute to continuous service improvements
View Full Description & ApplyYou'll be redirected to the employer's site
