Velora

Velora is a software company that develops fundraising, donor management, fund accounting, and grant management platforms.

51-100 employees

Accounting

Private Company

Website LinkedIn Email Share Tweet

Accounting Productivity Tools CRM Enterprise Resource Planning (ERP)SaaS Enterprise Software+2 more

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions6

Location: Remote, Canada, USANonprofit softwarePosted

Support Specialist (Talent Community / Future Openings)

Own customer conversations through resolution, primarily by email and occasionally through calls or scheduled appointments.
Investigate product issues, ask thoughtful questions, and explain practical solutions clearly.
Provide Product or Engineering with context, reproduction steps, and customer impact when escalating issues.
Identify recurring questions, improve help content, and share customer feedback and product improvement suggestions.
Use AI for research, drafting, summarizing, and identifying patterns; verify its accuracy and protect customer information.
Coordinate clear handoffs with Implementation and Customer Success, and collaborate with colleagues to resolve issues.
Prioritize by urgency and customer impact while balancing response-time commitments with quality resolutions.
Use feedback and support metrics to improve the support approach.

SQLCustomer SuccessZendesk

Showing 1 of 6 positions

Overview

Velora is a software company that provides a unified platform for nonprofit operations, including fundraising, donor management, fund accounting, and grant management. Its products include Velora Fundraising (Raisely), Velora CRM (Keela), Velora Fund Accounting (Aplos), Velora Grant Management, and Mission Assistant. Aplos has served over 40,000 organizations since 2009. The products are used by more than 15,000 nonprofits globally.

Culture

Velora operates as a remote-first company and offers remote work opportunities in various US states and Canadian provinces. The company states a commitment to equal employment, diversity, inclusion, and equity.

Technology

Velora utilizes AI-native tools for streamlining workflows and improving accuracy in areas such as bookkeeping and grant management. The company's technology stack includes Google Font API, DMARC, Content Delivery Network, DNSSEC, Google Tag Manager, Google Analytics, Cloudflare CDN, Cloudflare, DMARC None, and US Privacy User Signal Mechanism. Job requirements include proficiency in Excel.

Why Work Here

Velora is a remote-first company with opportunities in specified locations in the US and Canada. The company provides training support for learning new skills, conference attendance, or course tickets. Teams may be merged or dedicated to specific products.

Benefits and Perks

For Canada, benefits include 4 weeks paid leave, 11 public holidays, an additional 2-week company holiday for end-of-year shutdown, and paid sick leave.
For US, benefits include open or paid discretionary time off, 11 public holidays, an additional 2-week company holiday for end-of-year shutdown, and paid sick leave.
Robust medical, dental, vision, disability, and life insurance coverages are offered in Canada and the US.
A 4% match on retirement is provided in Canada and the US.

Tech Stack

mxwidgetsanalytics

Similar Companies