Lone Wolf Technologies

Lone Wolf Technologies is an employment agency that provides recruitment, staffing, hiring, and career counseling services.

51-100 employees

Employment

Private Company

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Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions8

Based in Manila, PhilippinesFull-TimeContact centerPosted

Genesys Cloud CX Administrator

Administer Genesys Cloud CX for about 220 users, managing users, roles, divisions, groups, queues, skills, schedules, wrap-up codes, phones, and Okta SSO access.
Build and maintain Architect flows, including inbound call flows, IVR menus, in-queue flows, emergency routing, and data-table-driven routing.
Maintain ACD routing across 30+ queues, including skills-based routing, queue priorities, overflow, and business-hours logic.
Tune voice self-service bots and extend them to new topics using Genesys bot optimization tools.
Administer email and SMS routing, notification templates, outbound dialer campaigns, contact lists, and related data actions.
Administer the Salesforce CX Cloud integration, including screen pops, call logging, case creation, chat routing, and chat-to-phone handoffs.
Support telephony operations, including Zoom carrier/BYOC trunks, number management, E911 locations, WebRTC phones, call quality, and Teams and Zoom Phone integrations.
Configure Workforce Engagement Management, including forecasting, scheduling, quality evaluation, Supervisor AI, and Agent Copilot settings.
Maintain knowledge sources and AI configuration, and build performance dashboards, views, and scheduled reports.
Monitor platform health, troubleshoot issues, manage Genesys Support cases, follow change management standards, and keep documentation current.

Salesforce

Showing 1 of 8 positions

Overview

Lone Wolf Technologies is a software development company that provides real estate technology solutions for residential real estate professionals in North America. The company serves agents, teams, brokers, franchises, multiple listing services (MLSs), and associations. Its product offerings include solutions for transaction management, back-office accounting, customer relationship management (CRM), websites, comparative market analyses (CMAs), digital advertising, and e-signatures. Key products include Transact, Authentisign, Back Office, Cloud CMA, Lone Wolf CRM (Front Office), and BrokerMetrics Talent. Lone Wolf Technologies' products are used by more than 1.5 million agents, 10,000 brokerages, 20,000 offices, and 1,000 MLSs and associations throughout North America. The company processes over 11 million transactions annually and handles 35 million digital signings each year through Authentisign.

Culture

Lone Wolf Technologies operates with a remote-first environment. The company has earned Great Place to Work Certification, with 71% of employees agreeing it is a great place to work. Employees report being able to take time off when necessary and being given responsibility.

Technology and Engineering Work

Lone Wolf Technologies integrates AI into its products and workflows for content creation, marketing workflows, and product operations. The company aims to embed AI throughout the transaction workflow to reduce manual tasks. The team uses various tools to support its operations and development, including conversation intelligence tools, marketing automation platforms, and CMS platforms.

Working at Lone Wolf Technologies

Lone Wolf Technologies has a remote-first work environment, with all current job openings specifying a 'Remote' workplace type. The company focuses on professional development and mentorship. Employees report a high level of responsibility and the ability to take time off as needed.

Benefits and Perks

Lone Wolf Technologies offers a benefits package that includes healthcare, vision, mental health support, and dental. The company provides a 401(K) with a 50% match on contributions up to 6% of annual earnings. Employees are offered a 'responsible time off' policy, mentorship programs, access to learning resources, parental leave, and an Employee Assistance Program (EAP). Salaries are competitive.

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