Behavioral Health Administrative Coordinator
New
W
Winning AssistantsBehavioral Health
Philippines. Mexico. El Salvador. Nicaragua. Brazil. Peru, CDT business hoursFull-TimeMiddle
Salary5 - 6 USD per hour
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Job Details
- Languages
- English, Spanish
Requirements
- HIPAA-trained and certified
- Proven experience in healthcare administrative tasks
- Experience in behavioral health or mental health practices (preferred)
- Ability to handle patient inquiries beyond scheduling (e.g., medication side effects, general clinical questions)
- Excellent communication skills (clear spoken and written English required)
- Strong consistency, accountability, and reliability
- Critical thinking and problem-solving skills
- Experience with multiple EHR systems (Valant experience preferred but not required)
- Experience with RingCentral phone system (preferred)
- Must be able to work during CDT business hours
- Spanish bilingual ability (preferred but not required)
- Ability to handle basic sales or patient objections over the phone
- Relevant experience in a similar administrative or healthcare support role
- Proficient in speaking and writing English very clearly
- Able to submit an NBI clearance and/or Local Police Clearance background check before onboarding
- Available for video meetings with your camera on (when needed)
- Reliable laptop or desktop computer
- High-speed internet connection (minimum 10 Mbps)
- Noise-canceling headset
- Webcam for virtual meetings
- Quiet, professional workspace environment
Responsibilities
- Answer all inbound calls promptly and ensure no missed calls
- Manage new patient intake and coordinate appointments
- Handle referrals and ensure timely follow-ups
- Contact patients at least twice and send text reminders with proper documentation for no-shows
- Accurately process and verify patient insurance coverage and prior authorizations
- Follow up on new inquiries/referrals within 5 minutes
- Assist with patient questions, including basic clinical-related inquiries when appropriate
- Comfortably handle basic patient concerns or hesitations over the phone
- Participate in daily Zoom meetings with the team
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