Customer Success Manager
S
SorceroLife Sciences AI
United StatesFull-TimeManager
Salary110000 - 125000 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 3+ years
Requirements
- Bachelor's degree in Business, Marketing or Communications
- 3+ years of experience in a client-facing role (Customer Success, Account Management) in B2B or SaaS environments
- Proven track record in project management and complex technical solution implementation
- Excellent communication and presentation skills
- Ability to manage multiple projects simultaneously
- Strong problem-solving and analytical skills
- Proficiency in CRM software
- Proven track record in building and maintaining customer relationships
- Experience in developing and implementing customer success strategies
- Ability to work in a fast-paced, dynamic environment
- Adaptability to changing technologies and industry trends
Responsibilities
- Support the sales team in customer implementations by translating customer needs and communicating it to the Product and Technology teams
- Develop, communicate and manage implementation project timelines, resource allocation, and deliverables
- Ensure smooth transition from sales to implementation and ongoing support
- Provide regular insights to senior management on implementation trends, Customer success metrics, and growth opportunities
- Develop and execute strategies for long-term Customer satisfaction and retention
- Address complex technical challenges and drive continuous improvement in Customer operations
- Develop and implement best practices for Customer onboarding, support, and relationship management
- Gather and act on Customer feedback to enhance platform features and services
- Serve as the voice of the customer in identifying and developing new opportunities to expand our AI solutions
- Collaborate with sales to design and present solutions based on the Sorcero platform for prospective Customers
- Serve as Product Evangelist and SME on calls with prospects in Customer meetings, articulating our value proposition
View Full Description & ApplyYou'll be redirected to the employer's site
