Customer Success Manager (Employee Benefits)
New
O
Outmarket AICommercial Insurance
Remote USFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Account ManagementCustomer Success
Requirements
- Deep domain expertise in the Employee Benefits ecosystem.
- Experience managing the post-sale customer journey for software or service platforms.
- Demonstrated ability to build and maintain relationships with brokers, agency leaders, and account teams.
- Experience driving product adoption, retention, and expansion.
- Ability to work effectively in a fast-moving, high-growth environment.
- Ability to contribute to building playbooks and scaling customer success processes.
Responsibilities
- Own onboarding and activation for Employee Benefits agencies and brokers to ensure fast time to value and strong adoption.
- Build and maintain trusted relationships with EB group leaders, benefits brokers, and account managers.
- Serve as the primary post-sale point of contact for implementation, training, ongoing engagement, retention, and account health.
- Identify opportunities for expansion within existing accounts as customers grow their Employee Benefits business.
- Translate customer feedback into actionable product insights to inform roadmap prioritization.
- Build and improve scalable onboarding materials, training content, and Customer Success processes.
View Full Description & ApplyYou'll be redirected to the employer's site
