Support the sales team in customer implementations by translating customer needs and communicating it to the Product and Technology teams
Develop, communicate and manage implementation project timelines, resource allocation, and deliverables
Ensure smooth transition from sales to implementation and ongoing support
Provide regular insights to senior management on implementation trends, Customer success metrics, and growth opportunities
Develop and execute strategies for long-term Customer satisfaction and retention
Address complex technical challenges and drive continuous improvement in Customer operations
Develop and implement best practices for Customer onboarding, support, and relationship management
Gather and act on Customer feedback to enhance platform features and services
Serve as the voice of the customer in identifying and developing new opportunities to expand our AI solutions
Collaborate with sales to design and present solutions based on the Sorcero platform for prospective Customers
Serve as Product Evangelist and SME on calls with prospects in Customer meetings, articulating our value proposition
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About Sorcero
Sorcero pioneered medically-tuned AI to transform decision-making in life sciences. Their Language Intelligence Platform empowers experts in medical, insurance, and engineering to gain fluid control over complex, high-volume data. This platform unifies structured and unstructured data from diverse sources, including CRMs, scientific literature, and clinical trials. Sorcero helps pharmaceutical, biotechnology, and medical device companies reduce medical data analysis time by 72%. They deliver breakthrough therapies and improve patient outcomes at scale.
How We Work
Sorcero is a fully remote and globally distributed team. You will find a supportive community with flexible working arrangements. Expect meaningful interactions with teammates across the world. Their core values drive every action and decision.
Pursuit of excellence and mastery of their craft
Humility in defeat and in success
Kindness and empathy towards others
Desire to create large-scale, positive change
Engineering at Sorcero
Sorcero leverages cutting-edge medically-tuned Agentic AI, natural language processing, and machine learning. You will work on an innovative Language Intelligence Platform that integrates with CRMs. This platform processes vast amounts of biomedical data to generate critical insights and content. They hold six foundational medical AI patents, pushing the boundaries of what AI can achieve in life sciences.
Why Join Us
You will play a critical role in Sorcero's rapid growth and success.
You will collaborate with passionate entrepreneurs to build an impactful organization.
You will empower leading scientists and researchers to drive groundbreaking advancements.
You will contribute to solutions that accelerate patient access to life-saving treatments.
Benefits & Perks
Three weeks PTO + one week December holiday recess
One week Safe & Sick leave
10 company holidays + two floating holidays
Medical, dental, and vision benefits for you and your family