Director of Customer Development
New
C
Civitas LearningEdTech
Remote - US, U.S. business hours requiredFull-TimeDirector
Salary110000 - 140000 USD per year
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Job Details
- Experience
- Minimum 12 years
- Required Skills
- SalesforceGoogle WorkspaceSlack
Requirements
- Bachelor’s degree or higher
- Minimum 12 years of relevant professional work experience in EdTech, higher education (university or college in the United States), or a combination of both
- Comfort with preparing and delivering formal executive business reviews to senior-level executives (AVP/VP/C-suite executives)
- Confident challenging & leading customers; does not shy away or avoid direct conversations
- Takes action to escalate concerns or risks (early) to customers’ senior-level executives as well as to key internal stakeholders at Civitas Learning
- Problem solver, who looks for opportunities to be proactive
- Ability to work effectively against timeline and milestone management
- Ability to juggle 15-20 +/- accounts and their needs simultaneously
- Experience using Google Suite (Gmail, Docs, Sheets, Slides, etc.)
- Ability to quickly learn and adapt to new technologies to support efficient workflows
- Experience with cross functional team coordination
- Professional work experience serving in a leadership or team management role at an institution of higher education (university or college in the United States) in Student Success, Academic Affairs, Enrollment Management, Institutional Research, or Data Analysis (Preferred)
- Experience using Salesforce, Slack, and Outreach (Preferred)
Responsibilities
- Manage a portfolio of assigned accounts
- Build long-term, advisor relationships with customers
- Retain & expand customer investment in Civitas Learning products & services
- Liaise with cross-functional internal teams to manage the entire customer experience
- Provide strategic guidance around adoption and increase level of engagement across the institution
- Ensure the customer is maximizing their ROI with Civitas products & services
- Own the Success Planning process & oversee the execution of it
- Oversee renewals for assigned customers
- Identify, engage, and nurture President/Provost/C-level relationships
- Become the customer's strategic advisor
- Negotiate renewal contracts that maximize growth & term length, including upsells and additional products/services
- Identify strategic goals tied to student outcomes and create a plan to leverage Civitas products & services
- Manage and track KPI’s and all contract data in Salesforce
- Identify highly qualified x-sell opportunities for additional products and services
- Identify customers for success stories and potential as references
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