Customer Success Manager
New
F
Fitt Talent PartnersHealth and Wellness
Remote (US)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–5+ years
- Required Skills
- SalesforceHubSpotLooker
Requirements
- 3–5+ years in Customer Success, Account Management, or a related role
- Experience managing B2B accounts with structured QBRs and executive stakeholders
- Strong analytical skills
- Experience using CRMs (e.g., HubSpot, Salesforce, Zoho)
- Experience using reporting tools (e.g., Looker)
- Excellent communication skills
- Strong stakeholder management skills
- Highly organized with strong attention to detail
- Ability to manage multiple priorities
- Comfortable operating in a fast-paced, ambiguous startup environment
- High EQ relationship builder
- Strategic thinker and problem solver
- Strong cross-functional collaborator and influencer
- Process-oriented with a systems mindset
- Proactive, detail-oriented, and resourceful
Responsibilities
- Own the full partner lifecycle: onboarding, adoption, engagement, renewal, and expansion
- Serve as the primary point of contact and trusted advisor for B2B partners
- Lead regular check-ins and quarterly business reviews (QBRs) to align on goals, KPIs, and value delivered
- Develop and monitor customer health metrics; proactively identify and mitigate risk
- Drive retention and expansion through strong relationship management and performance insights
- Track account performance and communicate key trends and opportunities to leadership
- Manage and provide oversight to an offshore resource supporting partner operations and customer support
- Maintain clean account documentation, success plans, and internal trackers
- Build scalable playbooks, templates, and processes to improve efficiency and consistency
- Partner with Product, Operations, Marketing, and Clinical teams to resolve issues and improve the customer experience
- Share customer feedback internally and advocate for improvements that drive retention and growth
- Support development of partner-facing enablement and marketing resources (e.g., onboarding materials, training decks, case studies)
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