Customer Success Manager
New
C
Canopy WorksHealthcare SaaS
Remote Northeast, USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4–6+ years
- Required Skills
- SalesforceHubSpotCRM
Requirements
- 4–6+ years of experience in Customer Success, Account Management, or a related customer-facing role
- Experience managing multiple stakeholders and driving customer outcomes
- Strong communication, organization, and proactive problem-solving skills
- Comfortable working cross-functionally in a fast-moving growth startup environment
- Experience using CRM tools (Salesforce, HubSpot, or similar)
- Experience supporting healthcare technology, safety/security, or RTLS
- Familiarity with adoption/change management best practices
- Experience supporting expansion identification and customer growth partnerships with Sales
Responsibilities
- Own a portfolio of healthcare customers with lower-to-moderate program complexity, ensuring success through creation of value across onboarding, adoption, and renewal readiness.
- Build and maintain success plans, engagement cadences, and stakeholder alignment to support strong outcomes and long-term retention.
- Partner closely with Professional Services during deployment phases and key milestones to ensure high engagement, smooth execution, and operational readiness.
- Drive adoption by helping customers align training, workflows, and internal processes to maximize platform usage and impact.
- Proactively identify customer risks, coordinate cross-functional resolution plans, and ensure timely follow-through to maintain customer confidence.
- Create and cultivate customer champions—turning satisfied customers into strong advocates who see Canopy as a trusted, strategic partner.
- Identify growth opportunities within your customer base, including expansion to additional facilities, sites, departments, or product capabilities, and partner with Sales to qualify and advance those opportunities.
- Serve as the voice of the customer internally by sharing feedback, recurring themes, and opportunities to improve the product and customer experience as Canopy scales.
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