- Co-lead customer deployments serving as the primary implementation point of contact across 4–7 active projects.
- Develop and manage deployment project plans, timelines, and stakeholder alignment.
- Manage customers to mutually agreed go-live dates based on readiness and task completion.
- Coordinate hardware orders and delivery with internal teams and warehouse vendors.
- Manage logistics and execution of device installations, collaborating with IT, Security, Clinical, HR, and Executive stakeholders.
- Facilitate kickoff sessions, onsite coordination, and milestone meetings.
- Track and report on success metrics, time-to-value, and ROI milestones.
- Identify and resolve project blockers in partnership with internal and external teams.
- Ensure smooth handoff to the Customer Success Manager post-deployment.
- Surface field feedback to Product and Engineering teams.