Customer Implementation Manager
New
C
Canopy WorksHealthcare Technology
Remote (U.S.-based, East of the Mississippi preferred)Full-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementSharePointCustomer SuccessGoogle Workspace
Requirements
- 5+ years in a customer-facing implementation, deployment, or onboarding role.
- Strong experience coordinating cross-functional deployments across multiple departments.
- Proven ability to work directly with clinical, IT, security, HR, and executive stakeholders.
- Background in healthcare, medtech, or regulated operational environments.
- Experience managing hardware logistics or field-based installations.
- Excellent organizational and communication skills.
- Proficiency in Microsoft Teams, SharePoint, and Google Suite.
- Background in customer success, consulting, or field service.
Responsibilities
- Co-lead customer deployments serving as the primary implementation point of contact across 4–7 active projects.
- Develop and manage deployment project plans, timelines, and stakeholder alignment.
- Manage customers to mutually agreed go-live dates based on readiness and task completion.
- Coordinate hardware orders and delivery with internal teams and warehouse vendors.
- Manage logistics and execution of device installations, collaborating with IT, Security, Clinical, HR, and Executive stakeholders.
- Facilitate kickoff sessions, onsite coordination, and milestone meetings.
- Track and report on success metrics, time-to-value, and ROI milestones.
- Identify and resolve project blockers in partnership with internal and external teams.
- Ensure smooth handoff to the Customer Success Manager post-deployment.
- Surface field feedback to Product and Engineering teams.
View Full Description & ApplyYou'll be redirected to the employer's site
