Senior Customer Value Manager
New
J
JobgetherEnterprise Software
United StatesFull-TimeSenior
Salary$105,000 - $130,000 plus performance-based bonus opportunities, uncapped commission potential, and equity participation
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisCustomer SuccessAccount Management
Requirements
- 5+ years of experience in customer success, solutions consulting, account management, or a similar customer-facing role within enterprise software.
- Demonstrated experience deploying and operating software solutions, beyond managing customer relationships alone.
- Experience with solution design, technical demonstrations, proof of concepts, and customer evaluations.
- Strong understanding of customer value management, adoption strategies, and measurable business outcomes.
- Ability to analyze usage data and convert insights into actionable recommendations for business stakeholders.
- Excellent project management, communication, presentation, and executive relationship-building skills.
- Comfortable working independently in a fast-paced scale-up environment with ownership of priorities and outcomes.
- Experience collaborating with global teams across different time zones.
- Ability to work effectively with both technical and business stakeholders.
- Experience in regulated industries such as healthcare, financial services, pharmaceuticals, or manufacturing is preferred.
- Familiarity with implementation partners, delivery teams, or post-sales operations is a plus.
- Interest or experience in building and mentoring future customer success teams is beneficial.
Responsibilities
- Own the complete customer journey, including onboarding, adoption, value realization, retention, and expansion strategies.
- Define customer success objectives and establish clear value frameworks aligned with business goals and measurable outcomes.
- Deliver quantified insights into customer impact, including efficiency improvements, reduced training efforts, increased adoption, and operational benefits.
- Partner with Sales teams on new opportunities and expansions by supporting solution design, technical evaluations, proof of concepts, security reviews, and proposal processes.
- Lead hands-on customer delivery activities, including configuration, deployment, adoption measurement, and post-launch optimization.
- Develop renewal strategies, identify expansion opportunities, manage customer risks, and maintain accurate forecasts.
- Analyze customer usage data and translate insights into actionable recommendations for stakeholders and budget owners.
- Build trusted relationships with enterprise customers, including senior executives, business leaders, and technical teams.
- Collaborate with distributed teams across regions to ensure consistent customer outcomes and successful implementations.
- Identify opportunities to improve customer programs, processes, and post-sales strategies as the market grows.
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