Senior Customer Value Manager
U
UserlaneSoftware Adoption
Remote (US), Comfort working with a European headquarters and a distributed team across time zones.Full-TimeSenior
Salary$105,000 – $130,000 Base Salary plus performance bonus
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Job Details
- Experience
- Five or more years in customer success, solutions consulting, or account management
- Required Skills
- Project ManagementData AnalysisCustomer SuccessAccount Management
Requirements
- Five or more years of experience in customer success, solutions consulting, or account management with large organizations.
- Hands-on track record deploying and operating enterprise software solutions.
- Expertise in solution design, technical demonstrations, and proof of concepts.
- Strong analytical skills with the ability to turn usage data into actionable insights for budget owners.
- Excellent project management, communication, and presentation skills for senior-level interactions.
- Highly self-sufficient and comfortable owning a market end-to-end in a scale-up environment.
- Ability to work effectively with a European-based headquarters across time zones.
Responsibilities
- Manage the end-to-end lifecycle of US accounts: onboarding, adoption, value delivery, retention, and expansion.
- Define success metrics with clients and deliver quantified proof of value, such as time saved and tickets deflected.
- Partner with Sales on new deals and expansions including solution design, proof of concepts, technical evaluations, and security reviews.
- Execute hands-on configuration, deployment, and adoption measurement for US accounts.
- Develop renewal strategies, manage risk/opportunity reviews, and provide accurate commercial forecasts.
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