Customer Success Manager
New
A
Abacum IncBusiness Planning solution
USA hours to support our USA based customersFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Salesforce
Requirements
- Proven Account Management Expertise
- Experience driving and tracking NPS, CSAT, CET, and customer health scores
- Proficient in using Salesforce and other Customer Success platforms
- Strong analytical skills for data-driven decision making
- Skilled Negotiator
- Exceptional organizational skills and ability to manage multiple priorities
- Previous experience in B2B SaaS
Responsibilities
- Build long-term, trusted relationships with key executives, including CFOs and Finance/FP&A teams
- Own and drive customer outcomes with a relentless focus on delivering measurable success
- Lead strategy calls and customized business reviews at the Management/Executive level to drive customer adoption
- Serve as a storyteller, showcasing the transformative impact Abacum has on customers’ businesses
- Act as the quarterback of the customer experience, ensuring seamless collaboration across internal and external stakeholders
- Engage, retain, and educate customers on the full value of Abacum’s product offerings
- Collaborate with internal teams, including sales, implementation, FP&A, and leadership, to drive customer success and satisfaction
- Manage complex customer needs, leveraging data analysis to align solutions with business goals
- Partner with sales to identify growth opportunities, strategizing and executing plans to expand customer accounts
- Work closely with support and product teams to capture and implement customer feedback
- Be accountable for net retention, customer happiness, and usage metrics across your book of business
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