Customer Success Manager

New

FlosumSalesforce DevOps, SaaS

United StatesFull-TimeMiddle

Salary not disclosed

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Job Details

3–6+ years in Customer Success, Account Management, or related customer-facing roles
Experience working with SaaS platforms
Experience in the Salesforce ecosystem (preferred)
Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)
Proven ability to manage and grow customer relationships
Excellent communication and presentation skills
Experience with Salesforce DevOps tools or release management processes (preferred)
Familiarity with CI/CD, version control, or agile development practices (preferred)
Background working with enterprise customers (preferred)
Salesforce certifications (Admin, Platform App Builder, etc.) (preferred)

Own and manage a portfolio of smb and mid-market customers
Build strong relationships with key stakeholders, including Admins, DevOps leaders, and executives
Act as the primary post-sales point of contact
Lead onboarding and implementation in partnership with Technical Account Managers (TAMS)
Define success plans aligned to customer goals and use cases
Drive product adoption and ensure customers are leveraging key Flosum capabilities
Help customers mature their Salesforce DevOps processes
Identify gaps in release management, governance, and compliance workflows
Provide strategic guidance and best practices
Partner with Renewal Managers to support renewals and identify upsell/cross-sell opportunities
Monitor account health and proactively mitigate risk
Drive customer outcomes that lead to expansion
Partner with Product to relay customer feedback and influence roadmap
Work with Support to ensure timely resolution of issues
Collaborate with Marketing on customer advocacy (case studies, references)

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