DTC Operations Manager
New
H
Hadley DesignsE-commerce
Canada. Venezuela, Bolivarian Republic of. Honduras. Chile. Peru. ColombiaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2 to 5 years
- Required Skills
- ShopifyCustomer service
Requirements
- 2 to 5 years of experience managing Shopify store operations
- Highly detail-oriented
- Strong written communicator
- Hands-on experience with order management, fulfillment, and customer service
- Understand Shopify apps, backend systems, and troubleshooting workflows
- Ability to build systems
- Thrive in a fast-moving, high-growth environment
- Comfortable working cross-functionally while maintaining ownership
Responsibilities
- Take full ownership of Shopify store operations and customer experience
- Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging
- Standardize shipping, split shipment, and pre-order communication across all touchpoints
- Build and document SOPs for all operational workflows
- Implement systems and automations that reduce manual work and customer confusion
- Respond to customer inquiries via Shopify inbox and social channels
- Process refunds, reships, cancellations, and order updates
- Monitor order flow across Shopify, Base, and Amazon MCF
- Audit the website for broken links, incorrect pricing, and outdated promotions
- Deliver weekly Shopify performance reports
- Maintain compliance across ADA, privacy policies, and tracking regulations
- Identify repetitive tasks and convert them into automated workflows
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