E-commerce Operations Manager - LATAM
New
H
HireHawkE-commerce
Mexico City, Mexico City, Mexico. Bogotá, Bogota, Colombia. Buenos Aires, Buenos Aires, Argentina. Santiago, Santiago Metropolitan Region, Chile. Lima, Callao Region, Peru, ESTContractManager
Salary1800 - 2200 USD per month
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Job Details
- Required Skills
- Shopify
Requirements
- Hands-on Shopify operations experience
- Experience in B2B e-commerce environments (bulk/custom orders)
- Proven ability to manage fulfillment coordination and logistics
- Experience managing customer operations and post-purchase workflows
- Strong organizational and project management skills
- Experience working in a $3M+ revenue e-commerce brand
- Ability to operate as a generalist across operations
- Experience managing remote or offshore teams
- Strong problem-solving and process improvement mindset
- Print-on-demand or custom product experience
- Familiarity with tools such as: Klaviyo, Close CRM or similar e-commerce/CRM platforms
- Experience scaling operations in growing brands
Responsibilities
- Manage daily Shopify store operations end-to-end
- Oversee the full order lifecycle: order intake → production → fulfillment → delivery
- Coordinate with suppliers, production teams, and fulfillment partners
- Manage customer operations, including issue resolution and communication
- Lead and manage a small remote/offshore team
- Implement and optimize operational processes and workflows
- Ensure order accuracy, delivery timelines, and customer satisfaction
- Support project management initiatives across operations and fulfillment
- Collaborate with leadership to scale operations and improve efficiency
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