- Take full ownership of Shopify store operations and customer experience
- Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging
- Standardize shipping, split shipment, and pre-order communication across all touchpoints
- Build and document SOPs for all operational workflows
- Implement systems and automations that reduce manual work and customer confusion
- Respond to customer inquiries via Shopify inbox and social channels
- Process refunds, reships, cancellations, and order updates
- Monitor order flow across Shopify, Base, and Amazon MCF
- Audit the website for broken links, incorrect pricing, and outdated promotions
- Maintain compliance across ADA, privacy policies, and tracking regulations
- Identify repetitive tasks and convert them into automated workflows using AI tools
Shopify