- Own the day-to-day backend across the brand's operational stack: Toast POS, Super Order, Opus LMS, Appfront Loyalty, Customer.io and ClickUp.
- Review daily opening checklists submitted by each location and flag issues.
- Manage inventory submissions across all locations and ensure data integrity.
- Build and maintain SOPs.
- Collect employee feedback and reformat outputs into reports.
- Handle backend menu and operational accuracy on delivery platforms.
- Perform light social media monitoring and response.
- Provide executive support including calendar management, inbox triage, and meeting notes.
Project Management